Learning and skill development in a rapidly evolving tech environment for L2 and L3 support teams
Introduction In the fast-paced realm of technology, L2 and L3 support teams must embrace continuous learning to adapt to evolving...
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Bharat Agarwal
Dec 8, 20233 min read
Examine the role of automation in streamlining application deployment and support processes
Introduction In the dynamic landscape of software development, automation has emerged as a catalyst for optimizing application deployment...
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Bharat Agarwal
Dec 8, 20233 min read
Manage customer expectations and communications during critical application outages or incidents
Introduction In the fast-paced world of technology, critical application outages or incidents can pose challenges for businesses....
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Bharat Agarwal
Dec 8, 20233 min read
Cross-functional teams in enhancing the collaboration between development and support personnel
Introduction In the ever-evolving landscape of software development, the collaboration between development and support teams plays a...
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Bharat Agarwal
Dec 8, 20232 min read
Describe methods for conducting efficient root cause analysis in complex systems during L3 support
Conducting efficient root cause analysis (RCA) in complex systems during L3 support scenarios is crucial for identifying and resolving...
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Bharat Agarwal
Dec 8, 20232 min read
Evaluate the impact of cloud technologies on application development lifecycle and support services
Introduction The advent of cloud technologies has revolutionized the landscape of application development and support services. In this...
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Bharat Agarwal
Dec 8, 20233 min read
Challenges & solutions for ensuring data security & privacy in application development & maintenance
Introduction In the digital age, where data is the lifeblood of applications, ensuring robust security and privacy measures is paramount....
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Bharat Agarwal
Dec 8, 20233 min read
Importance of documentation in application development & support, and best practices for maintaining
Introduction Documentation is the unsung hero of the software development and support realm. In this article, we delve into the paramount...
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Bharat Agarwal
Dec 8, 20233 min read
Effective monitoring and logging strategies in applications to facilitate easier L2 and L3 support
Introduction In the ever-evolving landscape of application development, robust monitoring and logging strategies are indispensable for...
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Bharat Agarwal
Dec 8, 20232 min read
Google launched Gemini - Ai Model
Introduction The dawn of Google launched Gemini - Ai Model marks a significant leap in the realm of artificial intelligence. As...
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Bharat Agarwal
Dec 7, 20232 min read
Artificial intelligence and machine learning in automating and improving L2 and L3 support processes
Introduction: (AI) and Machine Learning (ML) have emerged as transformative forces in the realm of support processes, particularly in...
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Bharat Agarwal
Dec 7, 20232 min read
Propose a framework for prioritizing and managing application development projects in a fast-paced
Introduction: Navigating the challenges of fast-paced, dynamic environments requires a tailored framework for prioritizing and managing...
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Bharat Agarwal
Dec 7, 20232 min read
Importance of user experience (UX) design in application development & how it influences customer
Introduction: User Experience (UX) design has become a linchpin in the realm of application development, wielding significant influence...
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Bharat Agarwal
Dec 7, 20232 min read
Training L2 support teams on new applications or updates, ensuring quick adaptation & efficient prob
Introduction: Training Level 2 support teams on new applications or updates is crucial for efficient problem resolution. This guide...
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Bharat Agarwal
Dec 7, 20232 min read
Analyze the impact of microservices architecture on application development and support services
Introduction: Microservices architecture has emerged as a paradigm shift in application development, offering agility, scalability, and...
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Bharat Agarwal
Dec 7, 20232 min read
Benefits and challenges of implementing continuous integration and continuous deployment
Introduction: Continuous Integration (CI) and Continuous Deployment (CD) have become integral practices in modern application...
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Bharat Agarwal
Dec 7, 20232 min read
Step approach for diagnosing & resolving a common issue encountered in a specific programming
Introduction: Effective problem-solving is crucial in the realm of programming. In this guide, we outline a systematic approach for...
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Bharat Agarwal
Dec 7, 20232 min read
Strategie for effectively communicating with non-technical stakeholder during a software development
Introduction: In the dynamic landscape of software development, effective communication with non-technical stakeholders is paramount for...
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Bharat Agarwal
Dec 7, 20232 min read
Role of L3 support in troubleshooting complex application issues and how it differs from L2 support
Introduction: In the dynamic landscape of technical support, Level 3 (L3) support emerges as the beacon for addressing complex...
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Bharat Agarwal
Dec 7, 20233 min read
Best practices for managing version control in collaborative application development environments
Introduction: Effective version control is the linchpin of successful collaborative application development. In this comprehensive guide,...
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